Privacy Policy

1. Introduction

Welcome to On-Hold Message Studio ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account: Name, email address, and password
• Make a purchase: Billing information and payment details (processed securely by Stripe)
• Create content: Script text, business name, business type, and audio preferences
• Contact us: Any information you include in your messages

2.2 Information Automatically Collected

When you access our services, we automatically collect:

• Device information: Browser type, operating system, and device identifiers
• Log data: IP address, access times, pages viewed, and referring URLs
• Usage data: Features used, generation history, and interaction patterns
• Cookies: Session cookies to maintain your login state and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your transactions and send related information
• Generate on-hold messages using AI text-to-speech technology
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends to improve our services
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Third-Party Services

We share your information with the following third-party service providers who assist us in operating our services:

• Stripe: Payment processing - receives billing and payment information
• ElevenLabs: AI voice synthesis - receives script text for audio generation
• OpenAI: AI script generation - receives business information for content creation
• Google Analytics: Website analytics - receives anonymized usage data

These third parties have access only to the information needed to perform their specific functions and are obligated to maintain the confidentiality and security of your data.

5. Data Retention

We retain your information as follows:

• Account data: Retained while your account is active and for a reasonable period thereafter
• Generated audio files: Retained according to your subscription plan (7 days for free users, up to 28 months for enterprise plans)
• Transaction records: Retained as required by law (typically 7 years)
• Usage logs: Retained for up to 90 days for security and debugging purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal data
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: